Privacy Policy

This Privacy Policy ("Policy") issued by rapid96 (hereinafter referred to as "the Company", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://rapid96.cam. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

rapid96 is designed and operated specifically for theMalaysian market. We understand that the privacy and security of personal information is of paramount importance to our Players — from Kuala Lumpur to Penang, Johor Bahru to Petaling Jaya. This Policy reflects our commitment to handling your information responsibly and in accordance with applicable data protection principles.

By accessing the Platform, registering an Account, or using any of our services — including online slot games, live casino tables, sports betting on EPL and Liga Super Malaysia events, and our payment processing features — you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.

In this Policy, the following terms carry the meanings set out below:

rapid96 is the Data Controller responsible for the personal data collected through the Platform at https://rapid96.cam. All data processing activities carried out by rapid96 are performed in accordance with the principles of purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

Queries relating to how your personal data is processed, requests to exercise your data rights, or complaints about our data handling practices should be directed to our Data Protection contact as set out in Section 16 of this Policy.

rapid96 collects personal data from you in a number of ways — directly when you provide it during registration or account management, automatically through your use of the Platform, and from third parties in connection with identity verification and fraud prevention.

rapid96 processes your personal data on the following legal bases, depending on the type of data and the purpose of processing:

rapid96 uses the personal data we collect for the following specific purposes:

• Account Administration: Creating, maintaining, and securing your Player Account, processing login authentication, and managing Account settings.
• Transaction Processing: Facilitating deposits via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, BTC, and USDT — as well as processing withdrawal requests to verified payment methods.
• Identity Verification: Confirming that each registered Player meets the minimum age requirement of 21 years and that the Account is not associated with fraudulent or prohibited activity.
• Responsible Gambling Compliance: Monitoring Account activity for indicators of problem gambling behaviour and facilitating the responsible gambling tools available on the Platform, including deposit limits and self-exclusion.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraud, money laundering, collusion, and other prohibited conduct through automated and manual review processes.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of customer interactions for quality assurance.
• Regulatory Compliance: Meeting our obligations under applicable anti-money laundering, tax, and gaming regulations — including the retention of transaction records and player data for the periods required by law.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the Platform's design, functionality, and game library offerings.
• Promotional Communications: Where you have provided explicit consent, sending you information about promotions, new game releases, and special offers relevant to your account tier and gaming preferences.

rapid96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent strictly necessary:

Some of the third-party processors engaged by rapid96 may operate, or store data, in jurisdictions outside Malaysia. Where personal data is transferred to processors in other countries, rapid96 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles.

These safeguards may include data processing agreements incorporating standard contractual clauses, adequacy assessments of the receiving jurisdiction, and technical security measures such as encryption in transit and at rest.

rapid96 retains personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

• Active Account data is retained for the duration of the account relationship and for a period of at least five (5) years following Account closure, in accordance with anti-money laundering regulatory requirements.
• KYC and identity verification documents are retained for the minimum period required by applicable AML regulations — typically five years from the date of the last transaction.
• Transaction records (deposits, withdrawals, wagers) are retained for at least five years from the date of each transaction to satisfy record-keeping obligations.
• Customer support communication records are retained for three years from the date of the interaction, unless the communication relates to an unresolved dispute.
• Marketing consent records are retained for the period during which consent is active and for one year following withdrawal of consent.

When personal data is no longer required, it is securely deleted or anonymised in manner that prevents reconstruction of the original data.

rapid96 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

rapid96 uses cookies and similar tracking technologies to provide, maintain, and improve the Platform experience. Cookies are small text files placed on your device when you visit the Platform. They help us recognise your device, remember your preferences, and analyse Platform usage.

• Strictly Necessary Cookies: Essential for the Platform to function correctly — including session management, login authentication, and security. These cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Enable the Platform to remember your preferences — such as language settings, last-visited game category, and display preferences — to provide a more personalised experience.
• Analytics Cookies: Collect anonymised data about how Players use the Platform — page views, session durations, and feature interaction — to help us identify areas for improvement. This data is aggregated and does not identify individuals.
• Security Cookies: Used to detect and prevent fraud, including identifying suspicious login patterns and tracking session integrity.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect your experience on the Platform — for example, you may be required to log in on every visit if session cookies are disabled.

As a Data Subject, you hold the following rights in relation to your personal data held by rapid96. To exercise any of these rights, please contact using the details provided in Section 16 of this Policy. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.

The rapid96 Platform is strictly restricted to individuals aged21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all registered Accounts.

If rapid96 discovers or is notified that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to close the relevant Account, return any deposited funds to their verified source, and delete all associated personal data from our systems.

If you believe that a person under the age of 21 has registered an Account on rapid96 using false information, please notify us immediately at the contact details provided in Section 16.

The rapid96 Platform does not contain links to third-party websites in its general content. Where references are made to external payment providers (such as Maybank, CIMB, Touch 'n Go eWallet, or Boost) in the course of transaction processing, your interaction with those providers' own systems is governed by their respective privacy policies, over which rapid96 has no control or responsibility.

We recommend that you review the privacy policies of all payment providers and other third-party services you interact with in connection with your use of the Platform.

rapid96 reserves the right to update or amend this Privacy Policy at any time, consistent with applicable data protection requirements. When material changes are made, we will notify registered Players by email at the address associated with their Account, and by displaying a prominent notice on the Platform, prior to the changes taking effect.

Minor or administrative updates — such as corrections to language, formatting improvements, or clarifications that do not alter the substance of our data processing practices — may be made without separate notification beyond updating the "Last Updated" date at the top of this Policy.

Continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the Platform and request Account closure before the effective date of the amendment.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by rapid96, please contact our Customer Support team. All privacy-related requests will be acknowledged promptly and handled within a reasonable timeframe.

If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.